Privacy Policy
High Voltage Engineering is committed to providing you the best possible Customer service experience.
High Voltage Engineering is bound by the Privacy Act 1988 which sets out a number of principles concerning the privacy of individuals and Companies.
We are extremely concerned to protect your privacy and confidentiality. We understand that all users of this Site are quite rightly concerned to know their data will not be used for any purpose unintended by them, and will not fall into the hands of an unauthorised third party. Our Policy is both specific and strict. If you think our Policy falls short of your expectations or that we are failing to abide by our Policy, please contact us at the email address listed below.
Collection of your personal information:
There may be aspects of the site which can be viewed without providing personal information, however, for access to future High Voltage Engineering customer support features you may be required to submit personally identifiable information. This may include but not limited a unique username and password, or provide sensitive information in the recovery of a lost password.
Basic information & contact information :
such as your name and contact details.
This information is used :
1. to provide you with the services which you requested
2. to maintain our accounts
3. for billing
4. to enable us to answer your enquiries
5. to verify your identity for security purposes
6. for marketing our services and or products
7. to help make our website as useful to you as possible
8. information which does not identify any individual may be used in a general way by us or third
parties, to provide class information, for example relating to demographics or useage of a particular
page or service.
Sharing of your personal information :
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain personal information they need to deliver the service.
High Voltage Engineering takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to your personal information.
Use of your personal information :
For each visitor to reach the site, we expressively collect the following non-personal identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website addresses. This collected information is solely used internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Disclosure to Government & their Agencies :
We are subject to the law like everybody else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
Information Request :
At any time you may review or update the personally identifiable information we hold abut you, by contacting us at the address below. To better safeguard your information, we take reasonable steps to verify your identity before granting access or making corrections to your information.
Contact : cwrankmore@iprimus.com.au